Privacy policy

Last updated: March 17, 2026

LEOHTE operates this store and website, including all related information, content, features, tools, products, and services, to provide you (the customer) with a complete shopping experience (the “Service”). LEOHTE is powered by Shopify, which enables us to provide the Service to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Service, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any part of the Service, you acknowledge the collection, use, and disclosure of your information as described in this Privacy Policy.


Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies you or can reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified information.

Depending on how you interact with the Service, your location, and applicable laws, we may collect or process the following categories of personal information:

  • Contact Information
    Name, address, billing address, shipping address, phone number, and email address.

  • Financial Information
    Credit/debit card details, payment information, financial account details, transaction data, payment confirmations, and related details.

  • Account Information
    Username, password, security questions, preferences, and account settings.

  • Transaction Information
    Items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled, as well as past transaction history.

  • Customer Communications
    Information you provide when contacting us, such as customer support inquiries.

  • Device Information
    Information about your device, browser, network connection, IP address, and other identifiers.

  • Usage Information
    Information about how and when you interact with the Service.


Sources of Personal Information

We may collect personal information from:

  • Directly from you (e.g., when creating an account, placing orders, or contacting us)

  • Automatically through the Service (e.g., cookies, device data)

  • Service providers acting on our behalf

  • Partners or third parties


How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving the Service

To process payments, fulfill orders, manage accounts, provide customer support, handle returns/exchanges, send notifications, and personalize your shopping experience.

Marketing and Advertising

To send promotional messages via email, SMS, or post, and display targeted ads based on your activity.

Security and Fraud Prevention

To verify accounts, ensure secure transactions, detect and prevent fraud, and protect users and our services.

Communication

To respond to inquiries and maintain our relationship with you.

Legal Compliance

To comply with applicable laws, respond to legal requests, and enforce our policies.


How We Disclose Personal Information

We may share your personal information in the following situations:

  • With Shopify, service providers, and vendors (e.g., payment processing, analytics, shipping)

  • With marketing partners for advertising and personalization

  • When you request or consent to sharing (e.g., shipping, social integrations)

  • With affiliates or corporate group entities

  • In legal or business transactions (e.g., mergers, legal obligations)


Relationship with Shopify

This Service is hosted by Shopify. Shopify may collect and process personal information to provide and improve the Service.

Information you provide may be shared with Shopify and third parties, possibly outside your country. Shopify may also use your data for enhanced features and personalization.

For more details, please visit Shopify’s Privacy Policy:
https://privacy.shopify.com/en


Third-Party Websites and Links

Our Service may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.


Children’s Data

This Service is not intended for children. We do not knowingly collect personal information from individuals under the legal age.


Data Security and Retention

We implement security measures but cannot guarantee absolute security. Data retention depends on operational and legal requirements.


Your Rights and Choices

Depending on your location, you may have the right to:

  • Access your personal data

  • Request deletion

  • Request correction

  • Data portability

  • Manage communication preferences

You may contact us to exercise these rights.


Complaints

If you have concerns, please contact us. You may also file a complaint with your local data protection authority.


International Transfers

Your data may be processed outside your country. We use appropriate safeguards such as standard contractual clauses where required.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.


Contact Information

If you have any questions or requests regarding this Privacy Policy, please contact us:

Email: support@leohte.com
Address: Room A17, 29th Floor, No. 7 Chengye Street, Kwun Tong, Kowloon, Hong Kong